FREQUENTLY ASKED QUESTION
Where is my order?
You can track your order using our tracking system here
How can I pay for my order?
There are lots of ways for you to pay! We accept the following payment methods:
- Visa
- Visa Debit
- Maestro
- Election
- PayPal
- Klarna
- Clearpay
How do I know you’ve received my order?
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
I want to make a change to my order
Unfortunately, we are unable to cancel or amend orders right now due to the speed we send your items out. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.
What if part of my order is missing?
If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you haven’t received all of your items, please contact us within 14 days.
Will I receive a confirmation email when I place my order?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add sales@unique21.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us
Can I cancel my order?
To make sure you receive your new outfit quickly, we will start processing your order as soon as we receive it. This means that once your order has been placed you will be unable to cancel or edit it. If something additional is needed asap such as a different size or colourway, please place a new order for this and return the unwanted items back to us.
What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. So that we can get this sorted for you, please drop us a message with the following info:
- Your name
- Your order number
- Product name & code (this can be found on your order confirmation email)
- Picture of the fault / incorrect item
Can I exchange an item?
Yes, we want you to be happy with your purchase! Simply visit our returns and exchange page and fill out the short online form and follow these simple instructions:
- Securely package up your return (in original packaging, where possible) and include your completed Return Note found on page 2 of your invoice.
- Attach your pre-paid label to the parcel.
- Select one of the below options to make your return.
- Await your Return Confirmation email, which we will send when we have processed your return.
We offer free returns and exchanges.
Can I return an item?
Yes, you can return any item up to 30 days from shipment confirmation. Please ensure garments are in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs), please include your purchase receipt.
Just visit our returns and exchange page and fill out the short online form and follow these simple instructions:
- Securely package up your return (in original packaging, where possible) and include your completed Return Note found on page 2 of your invoice.
- Attach your pre-paid label to the parcel.
- Select one of the below options to make your return.
- Await your Return Confirmation email, which we will send when we have processed your return.
Are returns free?
Yes we are able to offer you free returns.
How long will it take for me to receive a refund?
Refunds will be processed within 14 days, depending on your bank.